Frequently Asked Questions

If you have a question that is not answered below, please email contact@shopladybird.com.

What are LadyBird boards made of?

Most LadyBird craft boards are made of "ultra-light" (street name: LDF), a low-density fiberboard made of wood particles and glue. It is 1/2" deep—perfect for the edge detail we apply. The smooth surface is great for applying expressions and it is an easy and fun medium to work with. We special-order it through our local hardware store as it is not commonly found at the big lumber chain stores.

What is your turnaround time?

We do our best to process, manufacture, package and ship the product to you in 7-10 business days. If we have the product sitting on our shelves, we can and will get it out same-day. Once the product is shipped, it can take 1-6 days for delivery depending on where you live in relation to Murrieta, CA. Occasionally, we get back-ordered but we work hard to communicate any snafus with the system.

I have an important deadline. Can LadyBird expedite my order?

If you have a reasonable deadline, send an email to contact@shopladybird.com following your order and let us know about it. We will do our best to help you out. There are no fees on our part to expedite the order; however, you may choose to pay more for upgraded shipping services.

How does LadyBird calculate shipping?

In these times, most things are a little more pricey, but we're doing our part to keep costs down for. We chose a board material called "ultra-light" that is 30% lighter than MDF (medium-density fiberboard) to make shipping less expensive for customers. When we go to ship your product, we use a shipping calculator to see if it is more economical to use UPS or USPS and choose the service accordingly. Both have tracking numbers available for our/your peace of mind. After analyzing past shipped orders, the shipping fees are fairly accurate and more in favor of the customer...we eat a little of the shipping cost. Our standard shipping services are UPS Ground (1-6 days depending on distance from Murrieta, CA) and USPS Priority Mail (2-3 days). At this point, we do not routinely provide the tracking numbers but if they are available at any time. Just email us and we will get them to you.

LadyBird bases the shipping cost on the total weight of the board order. With shipping, there is the minimum price to initiate the service ($7.75), similar to a long-distance phone call or a taxi ride. As the boards, minutes, or miles go up, the cost per each goes down. Simply put, the more you order the less it costs per board to ship. So, it is more economical to consolidate your orders. If you order 2 boards, the cost for shipping will probably be around $11 ($5.50 ea). If you order 6 boards, your shipping will probably be $17-20 (depending on the weight), and the shipping cost per board goes down to around $3 per board.

Is your website secure?

Yes. We use the third-party shopping vendor PayPal, which is verified by VeriSign, a company that authorizes and validates companies that sell products online. You can also double check that your connection is secure by making sure the website url in your browser address bar begins with "https" and a lock icon appears in the lower right-hand corner of your browser window.

I don't have a PayPal account, can I pay with a credit card?

Yes. PayPal allows you to pay with a credit card without signing up for a PayPal account. When you've finished shopping click on the "Continue" link (see below) to pay with your Visa, Mastercard, American Express, or Discover card.

No PayPal account

I would like to place a custom order. How do I do that?

It's easy. Just use the form on the Contact page to tell me about your order. Be sure to include the size (width and height), the color (or unfinished), if you want holes for wall hangers or holes for ribbon, and any other special instructions. I will review your information and get back to you with a cost and turnaround time.

How do I make sure my expression fits on LadyBird Boards?

All LadyBird boards, unless otherwise specified, feature a detailed edge making the actual usable space of the board .75" less than the outside board dimensions.

I can't find the unfinished boards. Did you discontinue them?

Nope. You can still get all LadyBird Craft Boards unfinished. Just go to the Craft Boards shop section and under the "Choose a Color" dropdown menu, select Unfinished.

What can I do with an unpainted board?

1. Spray-paint it or apply craft glue with a sponge brush to achieve the smoothest surface.
2. Sand in between coats with 220 or 320 grit sandpaper.
3. Finish with a spray poly-urethane (water-based) in your choice of satin (our favorite), semi-gloss, or gloss.
4. You may also select a fun paper and apply it to the board using spray glue.
5. Apply ribbon around the edges of a blunt cut board with craft glue.
6. Attach ribbon to the back of the board and hang.
7. Find a fun, decorative knob and use a 8-32 x 1-1/2 hanger bolt to screw the knob into the wall.

Are you an Uppercase Living demonstrator?

No. It would be a conflict of interest on so many levels. But, I do have a UL demonstrator and I just adore her!